Young adults under 25 could be more vulnerable to scams like vishing than their parents and grandparents. Nearly 1 in 6 of those aged 18-25 who have a bank account told a survey that they would willingly authorise a money transfer into a safe account if someone they believed worked for their bank instructed them to do so.

The terminology safe account is used by fraudsters and would NEVER be used by a bank. Often criminals, posing as a bank, will instruct a customer that their account is under threat and will encourage you to transfer money into a new safe account which is actually the fraudsters account.

Eight things your bank will never ask you to do (but a fraudster might)

  1. Call or email to ask you for your full PIN number or any online banking passwords
  2. Send someone to your home to collect cash, bank cards or anything else
  3. Ask you to email or text personal or banking information
  4. Send an email with a link to a page which asks you to enter your online banking log-in details
  5. Ask you to authorise the transfer of funds to a new account or hand over cash
  6. Call to advise you to buy diamonds, land or other commodities
  7. Ask you to carry out a test transaction online
  8. Provide banking services through any mobile apps other than the official bank apps

So if you, or anyone you know, is contacted by someone claiming to be from your bank, uses the term safe account and asks you to transfer money into another account; it is likely to be a scam and you should report it to Kent County Council Trading Standards or by calling the Citizens Advice consumer service on 03454 04 05 06.

Stop the Scammers!